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For Companies At a Glance
- Tasks: Join our customer service team and support customers with exceptional service.
- Company: EE is a family-oriented company dedicated to providing top-notch customer experiences.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and more perks!
- Why this job: This role offers career growth, a supportive community, and the chance to make a difference.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: Complete a Level 2 NVQ in Customer Service while you work.
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
The Role
This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme?
If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service, your job will be to show our existing customers why the EE family is the right one for them.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
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A great starting salary of £21,620, plus incentives throughout the year
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Our Smart working model which supports you to create a flexible working routine that works for you
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Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
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Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
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Volunteering days, so you can give back to your local community
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Optional Private Healthcare and Dental, for you and the family
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A share scheme where you can invest in the company at a discounted rate
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25 days holiday with the option to buy more
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Optional Pension scheme to protect your future
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Critical Illness cover
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Gym membership discounts
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Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. They emphasise a family-like environment and personal service, so showing that you understand and align with these values during your interactions can set you apart.
✨Tip Number 2
Prepare to discuss your customer service experiences, even if they are informal. Think of times when you've helped someone or resolved an issue, as this will demonstrate your potential in the role.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. This can give you insights into the role and the team dynamics, plus it shows your genuine interest in becoming part of the EE family.
✨Tip Number 4
Be ready to showcase your adaptability and willingness to learn. Since this is an apprenticeship, highlighting your eagerness to grow and take on new challenges will resonate well with the hiring team.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant experience or skills related to customer service. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at EE and how you align with their values of community and diversity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service or went the extra mile for a customer. This will demonstrate that you understand the importance of the role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture, especially their commitment to diversity and community. Be prepared to discuss how you can contribute to this environment and why it resonates with you.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the training process, opportunities for growth within the company, or details about the Aspire programme. It shows your interest and eagerness to learn more.
