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For Companies At a Glance
- Tasks: Join our customer service team and support customers with exceptional service.
- Company: EE is a family-oriented company dedicated to providing top-notch customer experiences.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and more perks!
- Other info: Complete a Level 2 NVQ in Customer Service while you work.
- Why this job: This role offers growth opportunities and a chance to make a real impact.
- Qualifications: No specific experience needed; just a passion for helping others!
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. They emphasise a family-like environment and personal service, so be prepared to discuss how you can contribute to this ethos during your interview.
✨Tip Number 2
Showcase your passion for customer service. Think of examples from your past experiences where you went above and beyond for a customer, as this will resonate well with the role's requirements.
✨Tip Number 3
Research the benefits and opportunities offered by the Aspire programme. Being knowledgeable about this can demonstrate your commitment to personal growth and career development within the company.
✨Tip Number 4
Prepare questions that reflect your interest in diversity and inclusion at EE. This shows that you value their commitment to creating a welcoming environment for everyone, which is a key aspect of their culture.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant experience, skills, and any customer service roles you've held in the past. Use keywords from the job description to align your CV with what the company values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join EE and how you embody their values of community and diversity.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service or helped someone solve a problem, as this will demonstrate your commitment to the role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture. Highlight how you align with their ethos of treating customers like family and embracing diversity. This shows that you are not just looking for a job, but a place where you can contribute positively.
✨Prepare Questions to Ask
Think of insightful questions to ask during the interview. Inquire about the training process for the Level 2 NVQ in Customer Service or the Aspire programme. This shows your eagerness to learn and grow within the company.
✨Demonstrate Team Spirit
Since the role involves being part of a team, share examples of how you have worked well with others in the past. Emphasising your ability to collaborate and support colleagues will resonate well with the interviewers.