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For Companies At a Glance
- Tasks: Join our customer service team and support customers with exceptional service.
- Company: EE is a vibrant family-focused company dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and more perks!
- Why this job: Gain valuable experience while completing an NVQ and advancing your career.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Diversity is celebrated here; everyone is welcome at EE!
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. They emphasise a family-like environment and diversity, so be prepared to discuss how you can contribute to this ethos during your interview.
✨Tip Number 2
Show enthusiasm for customer service! Prepare examples from your past experiences where you've gone above and beyond for customers, as this will demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Research the benefits and opportunities offered by the Aspire programme. Being knowledgeable about this can help you articulate your career aspirations and how they align with what EE provides.
✨Tip Number 4
Practice common customer service scenarios and how you would handle them. This will prepare you for potential role-play exercises during the interview process, showcasing your problem-solving skills.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant experience, skills, and qualities that align with the role. Emphasise any previous customer service experience or transferable skills that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work for EE specifically and how you embody their values of community and diversity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service or went the extra mile for a customer. This will demonstrate that you understand the importance of the role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture before the interview. Highlight how your personal values align with their commitment to diversity and community, as this will show that you're a good fit for their team.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewer about the role, the team, and the Aspire programme. This shows your genuine interest in the position and your eagerness to learn and grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ensure your answers are relevant. This will demonstrate your communication skills and ability to engage with customers effectively.