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- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a leading mobile network known for its innovative services and supportive culture.
- Benefits: Enjoy a starting salary of £21,620, online GP access, and huge discounts on EE & BT products.
- Why this job: Kickstart your career in a diverse, supportive environment with opportunities for growth and development.
- Qualifications: No specific background needed, just bring your energy, talent, and ambition.
- Other info: Receive training towards an NVQ and enjoy volunteering days to give back to the community.
The predicted salary is between 21620 - 21620 £ per year.
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Research EE's values and culture before your interview. Understanding their commitment to diversity and community will help you align your answers with what they value, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle common customer queries or complaints, as this will showcase your problem-solving abilities and enthusiasm for the role.
✨Tip Number 3
Network with current or former EE employees on platforms like LinkedIn. They can provide insights into the company culture and the apprenticeship programme, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your eagerness to learn and grow within the company. Be ready to discuss your career aspirations and how you see yourself progressing at EE, as this will demonstrate your long-term commitment to the role.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight the skills and qualities they value, such as charm, enthusiasm, and a desire to learn.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any customer service experience or transferable skills you have, even if they come from different backgrounds.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE specifically and how you can contribute to their customer service team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Understand Customer Service Basics
Familiarise yourself with key customer service principles. Be prepared to discuss how you would handle common customer queries or complaints, showcasing your problem-solving skills.
✨Demonstrate Your Willingness to Learn
Since this is an apprenticeship, highlight your eagerness to learn and grow within the company. Share examples of how you've embraced learning opportunities in the past.
✨Emphasise Teamwork and Community
EE prides itself on being a family-oriented company. Be ready to talk about your experiences working in teams and how you contribute to creating a supportive environment.