At a Glance
- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to diversity and personal growth.
- Benefits: Enjoy a starting salary of £20,280, huge discounts, travel loans, and optional healthcare.
- Why this job: Kickstart your career in a supportive family-like environment with opportunities for growth.
- Qualifications: No specific background needed, just bring your energy, talent, and ambition.
- Other info: Start date is 17/03/2025; we celebrate diversity and welcome everyone.
Where: EE Plymouth Full time: Permanent Salary: £20, 280 per year Hourly rate: £10.40 Start Date: 17/03/2025 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Wondering If You’re What We’re Looking For? We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. Wondering What’s In It For You? Being part of the EE family brings a huge number of benefits including the below: — A great starting salary of £20,280 plus incentives throughout the year Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. The smaller bits like; free tea and coffee, and even a concierge What Are You Waiting For? If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started
Locations
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during the interview, let your passion for customer service shine through. Share examples of how you've helped others in the past, even if it's not in a professional setting.
✨Tip Number 2
Familiarize yourself with EE's products and services. Understanding what we offer will help you engage in meaningful conversations and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 3
Emphasize your willingness to learn. We value candidates who are eager to grow and develop their skills. Be ready to discuss how you plan to take advantage of the training and development opportunities we provide.
✨Tip Number 4
Highlight your ability to work in a team. Since we consider ourselves a family at EE, showcasing your teamwork skills and how you contribute to a positive environment can set you apart from other candidates.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Apprentice Customer Service Advisor at EE. Highlight your enthusiasm for customer service and your willingness to learn in your application.
Showcase Your Personality: EE values charm and enthusiasm. Use your application to showcase your personality. Share experiences that demonstrate your ability to connect with people and provide exceptional service.
Highlight Your Ambition: Express your ambition and desire to grow within the company. Mention any relevant experiences or skills that show you are ready to take on challenges and develop your career.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and culture of EE. Emphasize your commitment to diversity and inclusion, as well as your readiness to be part of a supportive team environment.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and ensured customer satisfaction.
✨Emphasize Your Willingness to Learn
Since this is an apprenticeship, it's important to convey your eagerness to learn and grow. Discuss any relevant training or skills you are looking to develop in the role.
✨Be Yourself
EE celebrates diversity and individuality. Be authentic in your responses and let your personality come through. This will help you connect with the interviewers on a personal level.