At a Glance
- Tasks: Engage with customers, providing exceptional service and support while learning on the job.
- Company: Join EE, a leading mobile network known for its innovative approach and supportive culture.
- Benefits: Enjoy a competitive salary, discounts on products, travel loans, and healthcare options.
- Other info: Start date is 8th September 2025; this is a permanent full-time role.
- Why this job: Kickstart your career in a vibrant environment that values diversity and personal growth.
- Qualifications: No specific experience needed; just bring your energy, talent, and ambition.
The predicted salary is between 21620 - 21620 € per year.
Where: EE Warrington
Full time: Permanent
Salary: £21,620 per year
Hourly rate: £11.08
Start Date: 8th Sept 2025
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £21,620 plus incentives throughout the year
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- The smaller bits like; free tea and coffee, and even a concierge.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor in Liverpool employer: EE
EE is an exceptional employer that prioritises your growth and development while fostering a supportive and inclusive work culture. As part of our award-winning Apprenticeship scheme in Warrington, you'll enjoy a competitive salary, extensive benefits including discounts on EE & BT products, and opportunities for career progression in a family-like environment that celebrates diversity. Join us to kickstart your career with the backing of a leading mobile network that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor in Liverpool
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or face-to-face, let your passion shine through. EE values charm and energy, so make sure to express how much you enjoy helping others.
✨Tip Number 2
Research EE's values and culture before your interview. Understanding their commitment to diversity and community will help you align your answers with what they’re looking for. This shows that you’re not just interested in the job, but also in being part of their family.
✨Tip Number 3
Prepare to discuss your career aspirations and how you see yourself growing within the company. EE is passionate about developing their people, so demonstrating your ambition and willingness to learn can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. As a Customer Service Advisor, clear and effective communication is key. Engage in mock conversations with friends or family to build your confidence and ensure you can convey information clearly and positively.
We think you need these skills to ace Apprentice Customer Service Advisor in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key skills and attributes they value, such as charm, enthusiasm, and a desire to learn.
Tailor Your CV:Make sure your CV reflects your relevant experiences and skills that align with the role. Emphasise any customer service experience or situations where you've demonstrated enthusiasm and a willingness to learn.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you can contribute to their commitment to exceptional customer service.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your personality shine through during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your ability to connect with people and solve their problems.
✨Embrace Diversity
EE celebrates diversity, so be open about your unique background and experiences. Show that you appreciate different perspectives and can contribute to a welcoming environment.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company culture and career development opportunities. This demonstrates that you're serious about your future with EE and eager to learn.
