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For Companies At a Glance
- Tasks: Engage with customers, providing exceptional service and support while learning on the job.
- Company: Join EE, a leading mobile network known for its innovative approach and award-winning apprenticeship scheme.
- Benefits: Enjoy a competitive salary, discounts on products, career support, and perks like free tea and coffee.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: No specific experience needed; just bring your energy, talent, and ambition.
- Other info: Start date is 8th September 2025; this is a full-time, permanent position.
The predicted salary is between 21620 - 21620 £ per year.
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Locations
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or face-to-face, let your passion shine through. EE values charm and energy, so make sure to express how much you enjoy helping others.
✨Tip Number 2
Research EE's values and culture before your interview. Understanding their commitment to diversity and community will help you align your answers with what they are looking for. This shows that you're not just interested in the job, but also in being part of their family.
✨Tip Number 3
Prepare to discuss your career aspirations and how you see yourself growing within the company. EE is passionate about developing their people, so demonstrating your ambition and willingness to learn can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively. Role-playing common customer scenarios with a friend can help you feel more confident and ready for the real thing.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight the skills and qualities they value, such as charm, enthusiasm, and a desire to learn.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any customer service experience or transferable skills you have, even if they come from different backgrounds.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE specifically and how you can contribute to their commitment to exceptional customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your personality shine through during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your ability to connect with people and solve their problems.
✨Embrace Diversity
EE celebrates diversity, so be ready to discuss how you can contribute to a welcoming environment. Share any experiences that showcase your understanding and appreciation of different backgrounds.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the apprenticeship scheme and your future career path. This demonstrates your commitment to personal growth and learning within the company.
