Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our customer service team to assist customers with their queries and enhance their experience.
- Company: EE is a leading mobile network, committed to innovation and exceptional customer service.
- Benefits: Enjoy a competitive salary, online GP access, discounts, and support for your career growth.
- Why this job: Be part of a supportive family-like environment that values diversity and personal development.
- Qualifications: No specific background required; just bring your energy, talent, and ambition.
- Other info: Start your career with an apprenticeship and gain an NVQ while earning.
Location - EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time - 37.5 hours per week
Salary - £20,280.00 (£10.40/ hour)
Start Date - September 2025
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What’s in it for you?
- A great starting salary of £20,280.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what they offer will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing common customer scenarios with friends or family.
✨Tip Number 3
Research the company culture at EE. They value diversity and personal connections, so think about how you can demonstrate your alignment with these values during any discussions.
✨Tip Number 4
Network with current or former employees of EE. They can provide insights into the interview process and what it’s like to work there, which can give you an edge in your application.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Apprentice Customer Service Advisor. Emphasise your communication skills, enthusiasm for learning, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE specifically and how you can contribute to their customer service team. Use examples to illustrate your points.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, patience, and problem-solving abilities. These are crucial for a customer service role and will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Research EE and Its Values
Familiarise yourself with EE's mission, values, and recent achievements. This will show that you are genuinely interested in the company and align with their ethos of treating customers like family.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the training process or opportunities for career progression, showing that you are keen on growing within the company.
