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- Tasks: Join our team as a Customer Service Advisor, supporting customers and providing exceptional service.
- Company: EE is a leading telecommunications company that values its employees and customers like family.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and a range of perks including healthcare and gym memberships.
- Why this job: This role offers unlimited earning potential, personal growth opportunities, and a supportive community culture.
- Qualifications: No specific experience required; just a passion for customer service and a willingness to learn.
- Other info: Complete a Level 2 NVQ in Customer Service while working and access various career development programmes.
Job Title:
Apprentice Customer Service Advisor Full time:
Apprenticeship Hourly rate:
£11.09 Address:
Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We’re passionate about helping our people grow the career they want Online GP: Access to a private GP 24/7 for you and your immediate family What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and commitment to customer service will help you align your approach during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service, even if they are informal. Think of examples where you provided excellent service or resolved issues effectively, as this will demonstrate your suitability for the role.
✨Tip Number 3
Show enthusiasm for the apprenticeship aspect of the role. Be ready to express your eagerness to learn and grow within the company, highlighting how the Level 2 NVQ in Customer Service aligns with your career goals.
✨Tip Number 4
Engage with current employees or alumni from the apprenticeship programme on platforms like LinkedIn. This can provide valuable insights into the role and help you make connections that could support your application.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant experience or skills related to customer service. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Personal Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to join the EE family and how you align with their values of community and diversity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service, even if they were informal or voluntary. This will demonstrate your commitment to the role and the importance of customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture, especially their emphasis on treating customers like family. Be prepared to discuss how you can contribute to this ethos and create a personal connection with customers.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process for the apprenticeship or opportunities for career progression within the company.
✨Demonstrate Adaptability
Customer service roles often require quick thinking and adaptability. Be ready to share examples of how you've successfully handled unexpected situations or challenges in the past, showcasing your problem-solving skills.