Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our customer service team to assist customers with their mobile needs and ensure exceptional service.
- Company: EE is a leading mobile network, known for its innovative approach and commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, online GP access, discounts, and support for your career development.
- Why this job: This role offers hands-on experience, a supportive community, and the chance to grow within a family-like environment.
- Qualifications: No specific background required; just bring your energy, talent, and ambition to succeed.
- Other info: Start your journey in September 2025 with a full-time apprenticeship at EE.
The predicted salary is between 8000 - 11000 £ per month.
Location - EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time - 37.5 hours per week
Salary - £20,280.00 (£10.40/ hour)
Start Date - September 2025
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What’s in it for you?
- A great starting salary of £20,280.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Advisor (Washington) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor (Washington)
✨Tip Number 1
Familiarise yourself with EE's values and customer service ethos. Understanding their commitment to diversity and personal service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your enthusiasm for learning and development. EE is looking for candidates who are eager to grow, so be prepared to discuss how you plan to take advantage of the training and career progression opportunities they offer.
✨Tip Number 3
Prepare to demonstrate your communication skills. As a Customer Advisor, you'll need to engage with customers effectively, so think of examples from your past experiences where you've successfully resolved issues or provided excellent service.
✨Tip Number 4
Network with current or former EE employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can give you an edge during the application process.
We think you need these skills to ace Apprentice Customer Advisor (Washington)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Advisor. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your CV: Make sure your CV reflects your enthusiasm and relevant skills for customer service. Include any previous experience, even if it's informal, that demonstrates your ability to communicate effectively and work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you align with their values of diversity and community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Understand Customer Service
Familiarise yourself with the basics of customer service. Be prepared to discuss how you would handle different customer scenarios, as this will demonstrate your understanding of the role.
✨Highlight Your Willingness to Learn
Since this is an apprenticeship, emphasise your eagerness to learn and grow within the company. Share examples of how you've embraced learning opportunities in the past.
✨Embrace Diversity
EE celebrates diversity, so be ready to discuss how you can contribute to a welcoming environment. Share any experiences that showcase your ability to work with diverse groups of people.
