Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with their bills, contracts, and smartphone features while providing exceptional service.
- Company: Join EE, a multi-award-winning mobile network known for its innovation and community spirit.
- Benefits: Enjoy a competitive salary, online GP access, family leave, discounts, and career development support.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: No specific experience needed; just bring your energy, talent, and ambition.
- Other info: Start date is September 2025; full-time role with 37.5 hours per week.
Location - EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time - 37.5 hours per week
Salary - £20,280.00 (£10.40/ hour)
Start Date - September 2025
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What’s in it for you?
- A great starting salary of £20,280.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Advisor (North Shields) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor (North Shields)
✨Tip Number 1
Familiarise yourself with EE's values and customer service ethos. Understanding their commitment to diversity and personal service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for learning and development. Since this is an apprenticeship, emphasise your eagerness to grow within the company and how you can contribute to the team while gaining valuable skills.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service, even if they are informal. Highlight any situations where you've helped others or resolved issues, as this will demonstrate your capability to provide exceptional service.
✨Tip Number 4
Network with current or former employees of EE, if possible. They can provide insights into the company culture and what it takes to succeed in the role, giving you a competitive edge during the application process.
We think you need these skills to ace Apprentice Customer Advisor (North Shields)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Advisor. Highlight key responsibilities and required skills that you can demonstrate.
Tailor Your CV: Make sure your CV reflects your enthusiasm and relevant experiences. Emphasise any customer service experience, teamwork, or communication skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE and how you can contribute to their customer service ethos.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a problem. Be ready to discuss how you would handle various customer situations, as this is key for a Customer Advisor role.
✨Research EE and Its Values
Familiarise yourself with EE's mission, values, and the services they offer. Understanding their commitment to diversity and community will help you align your answers with what they stand for.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and growth opportunities within EE.
