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- Tasks: Join our customer service team to assist customers with their queries and enhance their experience.
- Company: EE is a leading mobile network, known for its innovative services and commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, online GP access, generous family leave, and discounts on EE & BT products.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: No specific qualifications needed, just bring your energy, talent, and ambition!
- Other info: This is a full-time apprenticeship starting in September 2025, located in North Tyneside.
Location - EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time - 37.5 hours per week
Salary - £20,280.00 (£10.40/ hour)
Start Date - September 2025
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
- A great starting salary of £20,280.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor
✨Tip Number 1
Familiarise yourself with EE's values and customer service ethos. Understanding what makes their approach unique will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for learning and personal development. Since this is an apprenticeship, emphasising your eagerness to grow and adapt will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service, even if they are informal. Highlighting any relevant skills or situations where you've helped others can demonstrate your suitability for the role.
✨Tip Number 4
Engage with EE's social media channels or community events. This not only shows your interest in the company but also gives you insights into their culture and current initiatives, which can be useful in discussions.
We think you need these skills to ace Apprentice Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what EE is looking for in an Apprentice Customer Advisor. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service experience, enthusiasm for learning, and any relevant achievements that showcase your potential.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for the role and the company. Use specific examples to demonstrate how your background and ambitions make you a great fit for EE's apprenticeship scheme.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. This could be from previous jobs, volunteer work, or even helping friends and family.
✨Research EE and Its Values
Familiarise yourself with EE's mission, values, and the services they offer. Understanding their commitment to diversity and community will help you align your answers with what they stand for.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and growth opportunities.