At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE's Broadband Technical Team in Doncaster, a leader in customer service.
- Benefits: Competitive salary, bonuses, 24/7 online GP, and generous leave policies.
- Other info: Opportunities for career development and tailored training await you.
- Why this job: Make a real difference while enjoying flexibility and great perks.
- Qualifications: No experience needed—just a helpful attitude and willingness to learn.
The predicted salary is between 25000 - 26738 £ per year.
Overview
Why this job matters: If you enjoy solving problems, gaming, or tinkering with technology, you have transferable skills to succeed in a Customer Service Technical role with EE. Join our Broadband Technical Team in Doncaster, where you’ll help customers with all sorts of broadband‑tech related queries over the phone, from simple router questions to more complex issues requiring ownership and full support.
Responsibilities:
- Talk to customers over the phone and respond to broadband‑tech related queries.
- Provide support from simple router questions to complex problems, taking ownership until resolution.
- Manage appointments and maintain timely communication with customers.
Qualifications:
- Natural helpfulness, calm demeanor, and the ability to build relationships.
- No specific experience required—training will be provided.
Benefits:
- Competitive starting salary of £26,116, rising to £26,738 after 8 months.
- Incentives and bonuses.
- Online GP service 24/7 for you and your immediate family.
- Market‑leading paid carers’ leave, up to 2 weeks.
- Equalised maternity, paternity, and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including Mobile and Broadband.
- Support for career development and tailored training.
- Season Ticket Travel Loan to cover upfront travel costs.
- Volunteering days to give back to the community.
- Optional private healthcare and dental coverage.
- Work Flexibility: Schedule your own breaks, banked time, and occasional home working.
Join Us: We’re passionate about developing our people and supporting you to achieve the career you want. If you’re ready to make a difference while enjoying flexibility and great benefits, apply today.
Customer Service Advisor - Doncaster in Appleby employer: EE
EE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and extensive benefits including 24/7 online GP services and generous parental leave. Located in Doncaster, our vibrant work culture fosters collaboration and flexibility, allowing you to manage your own breaks and enjoy the option of occasional home working, all while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Doncaster in Appleby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Doncaster in Appleby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EE:Your cover letter is your chance to shine! Tell us why you want to work at EE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EE!
How to prepare for a job interview at EE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
