Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with billing queries and provide guidance during challenging times.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Starting salary of £25,087, flexible hours, bonuses, and health benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Life experience and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth and community involvement.
The predicted salary is between 25087 - 25684 £ per year.
Where: Darlington
Full time: Permanent
Salary: 25,087 rising to 25,684 at 9 months in role, plus the ability to earn commission
Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of 25,087 rising to 25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Barnard Castle) in Aberdare employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Barnard Castle) in Aberdare
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your own experiences to what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle challenging situations during the interview.
✨Tip Number 3
Show off your soft skills! When you’re chatting with the interviewer, highlight your life experiences that demonstrate resilience and relationship-building. These are key traits for the role, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at EE and ready to make a difference.
We think you need these skills to ace Customer Service Advisor (Barnard Castle) in Aberdare
Some tips for your application 🫡
Show Off Your Life Skills: When you're writing your application, don't be shy about sharing your life experiences! Whether it's raising a family or building relationships, these skills are super valuable in customer service roles like this one.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to see how you can support our customers during tough times, so give us examples that show your problem-solving abilities!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid jargon. We want to get to know the real you, but also see that you can communicate effectively with our customers.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Whether it's managing a household or building relationships, these experiences can demonstrate your ability to navigate challenging situations effectively.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role. Be prepared to discuss how you would handle billing queries or assist customers who are struggling with payments. This shows that you’re not just interested in the job, but you understand what it entails.
✨Emphasise Flexibility and Support
Since the company values flexibility, be ready to discuss how you can adapt to different situations. Share examples of how you've managed your time or supported others in previous roles, which aligns with their commitment to work-life balance.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the company culture and career development opportunities. Asking about training programs or team dynamics can demonstrate that you’re keen on growing within the company and contributing positively to the team.