At a Glance
- Tasks: Provide exceptional customer service and guide customers in their choices.
- Company: Join EE, a leading telecommunications company with a focus on customer satisfaction.
- Benefits: Starting salary of £21,620, flexible hours, and discounts on EE & BT products.
- Other info: Complete a Level 2 NVQ in Customer Service while working.
- Why this job: Kickstart your career with a paid apprenticeship and gain valuable customer service skills.
- Qualifications: Strong communication skills and basic computer literacy required.
The predicted salary is between 21620 - 21620 £ per year.
EE is offering a full-time apprenticeship for a customer-service advisor located at Rhydycar Business Park, Merthyr Tydfil. This role involves providing exceptional service to existing EE customers and guiding them in their choices.
The successful applicant will need strong communication skills and basic computer literacy. The apprenticeship includes the completion of a Level 2 NVQ in Customer Service.
Additional benefits include a starting salary of £21,620 per annum, flexible working routine, and various discounts on EE & BT products.
Apprentice Customer Service Advisor - Flexible Hours in Aberdare employer: EE
EE is an excellent employer that prioritises the growth and development of its employees, offering a comprehensive apprenticeship programme that leads to a Level 2 NVQ in Customer Service. Located in the vibrant Rhydycar Business Park, Merthyr Tydfil, employees enjoy a flexible working routine, competitive starting salary, and exclusive discounts on EE and BT products, all within a supportive and dynamic work culture that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor - Flexible Hours in Aberdare
✨Tip Number 1
Make sure you research EE and understand their values. When you know what they stand for, you can tailor your conversation to show how you fit in with their culture. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing different scenarios with friends or family. The more comfortable you are talking to people, the better you'll perform in the interview.
✨Tip Number 3
Don’t forget to highlight your computer skills! Even if they’re basic, mention any software you’re familiar with. It shows you're ready to learn and adapt, which is key for an apprenticeship.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team at EE!
We think you need these skills to ace Apprentice Customer Service Advisor - Flexible Hours in Aberdare
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Apprentice Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can provide exceptional service to customers.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to navigate!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand what EE does and the services they offer. Familiarise yourself with their customer service approach and think about how you can contribute to providing exceptional service.
✨Show Off Your Communication Skills
Since strong communication skills are key for this role, practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts.
✨Demonstrate Your Tech Savvy
Basic computer literacy is a must, so be prepared to discuss your experience with technology. Think of examples where you've used computers or software in previous roles or studies, and be ready to explain how you can apply that knowledge at EE.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship and the team you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
