At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Other info: Enjoy career development opportunities and paid volunteering days.
- Why this job: Make a genuine difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Uncapped Commission in Abercanaid employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, comprehensive family leave, and access to a private GP for you and your family. Our vibrant work culture fosters personal growth through ongoing training and development opportunities, while our commitment to community engagement allows you to take paid volunteering days. Join our Merthyr Sales Team and experience a supportive environment where your contributions are recognised and rewarded, all while enjoying the flexibility to balance work and life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission in Abercanaid
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you’d handle different situations.
✨Tip Number 3
Show off your personality! When you’re on the phone with customers, let your energy and enthusiasm shine through. Remember, they want to feel valued and understood, so be genuine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor - Uncapped Commission in Abercanaid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in customer service, as these are key to succeeding with us at StudySmarter.
Show Your Passion:Let your enthusiasm shine through! We want to see that you genuinely care about helping customers and that you're excited about the opportunity to work with us. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers over the phone.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of instances where you've had to adjust quickly to changes or challenges in previous roles. Highlighting your flexibility will reassure the interviewers that you can thrive in their dynamic setting.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
