Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the team while ensuring excellent customer service.
- Company: Join EE, a top UK network provider focused on empowering its people.
- Benefits: Enjoy flexible working, online GP access, and generous family leave.
- Why this job: Be part of a dynamic team that values your contributions and supports your career growth.
- Qualifications: Experience in retail and a passion for customer service are essential.
- Other info: Flexible hours available; we welcome diverse applicants.
The predicted salary is between 22993 - 34490 £ per year.
Working Hours: 37.5
Location: Enfield
Salary: £28742 plus commission
Looking for your chance to shine? As a Senior, you’ll play an integral part of the leadership team in store – coaching and guiding the team and supporting your manager with day-to-day operations.
This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.
We understand that life never stands still, and like most roles within EE this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, can take a certain day off or can look after your family in an emergency. We’ll consider all candidates, from those who can work full time to those that can only work part time or maybe even need a job share. If you’re the right person for the role then we’ll do what we can to support you.
What you’ll do:
- Bring the shop floor to life with your drive, motivation and enthusiasm
- Wow customers with your technical knowledge and recommend the right products every time
- Create an environment in which customers feel welcome and comfortable
- Keep the store on top form when the Store Manager and Assistant Manager are out
You’ll definitely:
- Be able to show how you’ve worked to and exceeded sales targets or met deadlines
- Have experience of serving and delighting customers in a retail environment
- Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
You might even:
- Know what it feels like to work in a fast-paced, ever-changing environment
- Know a thing or two about the telecoms sector
What’s in it for you?
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
About EE
Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.
At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
Senior Retail Advisor employer: EE Retail
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Advisor
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've successfully guided a team or handled challenging situations in a retail environment.
✨Tip Number 2
Familiarise yourself with the latest trends in the telecoms sector. Being knowledgeable about current products and services will help you impress during discussions and demonstrate your passion for the industry.
✨Tip Number 3
Emphasise your customer service experience. Prepare anecdotes that highlight how you've delighted customers and exceeded their expectations, as this is crucial for the Senior Retail Advisor role.
✨Tip Number 4
Be ready to discuss your sales achievements. Quantify your success by mentioning specific sales targets you've met or exceeded, as this will show your potential value to the team.
We think you need these skills to ace Senior Retail Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership. Emphasise any achievements related to sales targets and customer service, as these are key aspects of the Senior Retail Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or exceeded sales targets in previous positions to demonstrate your suitability.
Showcase Your Problem-Solving Skills: Since the role requires problem-solving abilities, include examples in your application that illustrate how you've tackled challenges in a retail environment. This will show that you can step up when needed.
Highlight Flexibility and Teamwork: Given the emphasis on flexibility and teamwork in the job description, mention any experiences where you've adapted to changing circumstances or worked collaboratively with others to achieve goals.
How to prepare for a job interview at EE Retail
✨Show Your Leadership Skills
As a Senior Retail Advisor, you'll be part of the leadership team. Be prepared to discuss your previous experiences in guiding and mentoring others. Share specific examples of how you've motivated your team or resolved conflicts.
✨Demonstrate Customer-Centric Mindset
This role is all about delighting customers. Prepare to talk about how you've gone above and beyond to ensure customer satisfaction in your past roles. Use anecdotes that highlight your ability to create a welcoming environment.
✨Highlight Sales Achievements
The job requires meeting and exceeding sales targets. Bring concrete examples of your past successes in sales, including any metrics or figures that showcase your achievements. This will demonstrate your capability to drive results.
✨Research the Company Culture
EE values diversity and flexibility. Familiarise yourself with their culture and values, and think about how you can contribute to this environment. Be ready to discuss how your personal values align with those of the company.
