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- Tasks: Lead the team, wow customers, and keep the store thriving.
- Company: Join EE, the UK's top network with a vibrant culture.
- Benefits: Competitive salary, uncapped commission, and 50% mobile discount.
- Why this job: Make a real impact while developing your career in retail.
- Qualifications: Retail experience, sales success, and leadership skills.
- Other info: Flexible working options and exceptional career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn't just a title, but a badge you wear with pride. You'll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren't there, making sure both your team and customers feel like champs. If you bring the energy, we'll bring the rewards.
What you'll do:
- Bring the shop floor to life with your drive, motivation and enthusiasm
- Wow customers with your technical knowledge and recommend the right products every time
- Create an environment in which customers feel welcome and comfortable
- Keep the store on top form when the Store Manager and Assistant Manager are out
You'll definitely:
- Be able to show how you've worked to and exceeded sales targets or met deadlines
- Have experience of serving and delighting customers in a retail environment
- Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
You might even:
- Know what it feels like to work in a fast-paced, ever-changing environment
- Know a thing or two about the telecoms sector
What's in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- Uncapped monthly commission, based on personal and store targets
- Typical commission of £3,500 (pro-rata); top performers can earn £20,000
- Competitive healthcare and BT share plans
- 50% discount on an EE mobile package (30% for Friends and Family)
- 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips and prizes
- BT TV, including BT Sport and NOW Entertainment Membership
About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us.
At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Senior EE Retail Guide employer: EE Retail
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior EE Retail Guide
✨Tip Number 1
Get to know the company inside out! Research EE's values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail and how you've smashed sales targets. We want to hear those success stories that make you stand out from the crowd.
✨Tip Number 3
Show your leadership skills during interviews. Share examples of how you've mentored others or taken charge in a busy environment. We love seeing candidates who can inspire their teams!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Senior EE Retail Guide
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering great customer service and being part of a team that makes a difference.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and any leadership roles you've had. We love seeing how you've exceeded sales targets or delighted customers in the past, so don’t hold back!
Be Authentic: We appreciate honesty and authenticity in applications. Share your unique perspective and experiences that make you a great fit for our team. Remember, we’re looking for real people who can connect with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at EE Retail
✨Know Your Stuff
Make sure you brush up on your technical knowledge about the products you'll be selling. Being able to wow customers with your expertise will set you apart from other candidates. Think about how you can explain complex concepts in a simple way.
✨Showcase Your Leadership Skills
Since this role involves deputising for the Store Manager, be ready to share examples of when you've taken charge or mentored others. Highlight any experiences where you've motivated your team or resolved conflicts effectively.
✨Demonstrate Customer-Centricity
Prepare to discuss specific instances where you've gone above and beyond to delight customers. This could include exceeding sales targets or creating a welcoming environment. Remember, it's all about making customers feel like champs!
✨Embrace the Fast-Paced Environment
Be ready to talk about your experience in dynamic settings. Share how you've adapted to changes quickly and maintained performance under pressure. This will show that you're not just a good fit for the role, but also for the culture at EE.
