At a Glance
- Tasks: Lead the team, wow customers, and keep the store thriving.
- Company: Join EE, part of the BT family, known for its energising culture.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and discounts.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Retail experience, sales success, and leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.
What you’ll do:
- Bring the shop floor to life with your drive, motivation and enthusiasm
- Wow customers with your technical knowledge and recommend the right products every time
- Create an environment in which customers feel welcome and comfortable
- Keep the store on top form when the Store Manager and Assistant Manager are out
You’ll definitely:
- Be able to show how you’ve worked to and exceeded sales targets or met deadlines
- Have experience of serving and delighting customers in a retail environment
- Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
You might even:
- Know what it feels like to work in a fast-paced, ever-changing environment
- Know a thing or two about the telecoms sector
What’s in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- Uncapped monthly commission, based on personal and store targets
- Typical commission of £3,500 (pro-rata); top performers can earn £20,000
- Competitive healthcare and BT share plans
- 50% discount on an EE mobile package (30% for Friends and Family)
- 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips and prizes
- BT TV, including BT Sport and NOW Entertainment Membership
About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.
At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Senior EE Retail Advisor in London employer: EE Retail
At EE, we pride ourselves on being an exceptional employer that empowers our employees to thrive in a dynamic retail environment. With a strong focus on career progression through our Aspire internal development programme, competitive salaries, and uncapped commission opportunities, we ensure that your hard work is rewarded. Our inclusive culture fosters diversity and offers flexible working options, making EE not just a place to work, but a place to grow and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Senior EE Retail Advisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EE's values and mission. This will help you connect with the team and show that you're not just another candidate, but someone who truly fits in.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've exceeded sales targets or delighted customers in the past. This is your chance to shine and show them why you're the perfect fit for the Senior Retail Customer Advisor role.
✨Tip Number 3
Show off your leadership skills! Even if you're not in a management position, highlight times when you've taken charge or mentored others. This will demonstrate that you can step up when needed, especially when the Store Manager is away.
✨Tip Number 4
Don’t forget to follow us on social media! Keeping an eye on our Twitter, LinkedIn, and Glassdoor pages can give you insights into the latest news and tips from current employees. Plus, it shows your enthusiasm for joining the team!
We think you need these skills to ace Senior EE Retail Advisor in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see how much you care about the role and the impact you can make. Share specific examples of how you've brought energy to your previous roles.
Tailor Your Experience:Make sure to highlight your relevant experience in retail and customer service. We love seeing how you've exceeded sales targets or delighted customers in the past. Be specific about your achievements to really stand out!
Be Authentic:Don’t be afraid to show your personality in your application. We value diversity and want to know what makes you unique. Share your story and how it aligns with our values at EE – we’re all about creating an inclusive environment!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the latest updates on your application. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at EE Retail
✨Know Your Stuff
Make sure you brush up on your technical knowledge about the products you'll be selling. Being able to wow customers with your expertise will set you apart. Think about common questions customers might ask and prepare your answers.
✨Showcase Your Leadership Skills
Since this role involves deputising when the Store Manager is away, be ready to discuss your leadership experiences. Share specific examples of how you've guided a team or resolved conflicts in a retail setting.
✨Demonstrate Your Sales Savvy
Prepare to talk about your past achievements in exceeding sales targets. Use numbers and specific examples to illustrate your success. This will show that you’re not just a team player but also a high performer.
✨Emphasise Customer Experience
Think of instances where you've gone above and beyond to delight customers. Be ready to share these stories during the interview, as they highlight your commitment to creating a welcoming environment and your ability to connect with customers.
