At a Glance
- Tasks: Engage with customers, help them find products, and build lasting relationships.
- Company: Join EE, a vibrant community-focused brand that values individuality and connection.
- Benefits: Enjoy £13.12 p/h, 20% commission, online GP access, and huge discounts on EE & BT products.
- Other info: Flexible 16-hour work week in Edinburgh with options for remote support.
- Why this job: Be part of a supportive team culture with tailored training and career development opportunities.
- Qualifications: No specific experience needed; just bring your personality and curiosity!
20 - 37.5 hours per week available
We know life’s busy — so we’ll keep this simple.
Are you trying to juggle childcare while building your career?
Do you only have limited hours to work each week?
Are you returning to work after a career break and wondering where to start?
Or maybe you\'re just looking for a better balance between your job and your personal life?
Whatever your situation, we’re here to support you. Whether you need flexibility, understanding, or just a fresh start — we’ve got options that work around you.
It’s time to look to the future.
We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?
What you’ll do:
· Find every opportunity to boost your store’s success with sensational customer service
· Create an environment in which customers feel welcome and comfortable
· Engage customers in genuine, enjoyable conversations to understand their needs
· Help people choose the right products and show them how to make their digital life better
· Keep up to date with all our products, services and promotions, and those of competitors
· Take pride in the appearance of the store, keeping it clean and tidy at all times
You’ll definitely:
· Be able to show how you’ve worked to and achieved sales targets or deadlines
· Show an interest in communications technology
· Enjoy being part of a team but still have the drive to work on your own initiative
You might even:
· Have worked in retail, sales or service
· Know a thing or two about the telecoms sector
What’s in it for you?
· Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
· Competitive salary
· Uncapped monthly commission, based on personal and store targets
· Typical commission of £3,500 (pro-rata); top performers can earn £20,000
· Competitive healthcare and BT share plans
· 75% discount on an EE mobile package (30% for Friends and Family)
· 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
· The chance to win once-in-a-lifetime all-expense-paid trips
· Discounted deals on BT and EE TV, broadband, and content
About EE
Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.
At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Retail Advisor in Broughton employer: EE Retail
EE is an exceptional employer that values individuality and community, making it a fantastic place for Retail Advisors to thrive. With competitive pay, extensive benefits including 24/7 online GP access, generous family leave, and a strong focus on employee development, you will find ample opportunities for personal and professional growth in the vibrant city of Edinburgh. Join a supportive team culture where your unique skills are celebrated, and make meaningful connections with customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor in Broughton
✨Tip Number 1
Familiarise yourself with EE's values and community initiatives. When you understand what the company stands for, you can better connect your personal experiences to their mission during conversations.
✨Tip Number 2
Practice your communication skills by engaging with people from diverse backgrounds. This will help you feel more comfortable in a retail environment where building relationships is key.
✨Tip Number 3
Showcase your curiosity by preparing thoughtful questions about the role and the company. This demonstrates your genuine interest and eagerness to learn, which are qualities they value.
✨Tip Number 4
Network with current or former employees of EE if possible. They can provide insights into the company culture and tips on how to excel in the Retail Advisor role.
We think you need these skills to ace Retail Advisor in Broughton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what EE is looking for in a Retail Advisor. Highlight the skills and attributes mentioned, such as communication, curiosity, and resilience.
Tailor Your CV:Make sure your CV reflects the qualities that EE values. Include any relevant experiences that showcase your ability to connect with people from diverse backgrounds or your problem-solving skills.
Craft a Personal Cover Letter:Write a cover letter that expresses your personality and enthusiasm for the role. Mention how your unique experiences can contribute to building relationships with customers and enhancing the team culture at EE.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE Retail
✨Show Your Personality
Since the role emphasises bringing your personality to work, make sure to let your true self shine during the interview. Share personal anecdotes that highlight your unique qualities and how they can help you connect with customers.
✨Demonstrate Communication Skills
As a Retail Advisor, strong communication is key. Prepare examples of how you've effectively communicated with people from diverse backgrounds. This will show your ability to build relationships and understand customer needs.
✨Highlight Transferable Skills
Even if you don't have direct retail experience, think about skills you've gained from other areas of your life, such as resilience or problem-solving. Be ready to discuss how these skills can be applied in a retail environment.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the company culture and training opportunities. This shows your curiosity and genuine interest in the role, which aligns perfectly with what they're looking for in a candidate.
