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- Tasks: Lead the team, wow customers, and keep the store thriving.
- Company: Join EE, part of the BT family, known for its energising culture.
- Benefits: Competitive salary, uncapped commission, 50% mobile discount, and generous holiday.
- Why this job: Make a real impact in retail while developing your career with us.
- Qualifications: Retail experience, sales success, and leadership skills are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 28742 - 28742 £ per year.
Hours: Part time and Full Time
Location: Belfast Victoria Square
Salary: £28,742 plus commission
Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.
What you’ll do:
- Bring the shop floor to life with your drive, motivation and enthusiasm
- Wow customers with your technical knowledge and recommend the right products every time
- Create an environment in which customers feel welcome and comfortable
- Keep the store on top form when the Store Manager and Assistant Manager are out
You’ll definitely:
- Be able to show how you’ve worked to and exceeded sales targets or met deadlines
- Have experience of serving and delighting customers in a retail environment
- Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
You might even:
- Know what it feels like to work in a fast-paced, ever-changing environment
- Know a thing or two about the telecoms sector
What’s in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- Uncapped monthly commission, based on personal and store targets
- Typical commission of £3,500 (pro-rata); top performers can earn £20,000
- Competitive healthcare and BT share plans
- 50% discount on an EE mobile package (30% for Friends and Family)
- 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips and prizes
- BT TV, including BT Sport and NOW Entertainment Membership
About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.
At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Senior EE Retail Guide in Newtownabbey employer: EE Retail
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior EE Retail Guide in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your pitch! Be ready to share your experiences in retail and how you've wowed customers before. We want to hear about those times you exceeded sales targets or led a team!
✨Tip Number 3
Show off your enthusiasm! When you're in the interview, let your passion for customer service and teamwork shine through. Remember, they’re looking for someone who can energise the shop floor!
✨Tip Number 4
Don’t forget to ask questions! This shows you’re genuinely interested in the role and the company. Ask about career progression or what a typical day looks like for a Senior Retail Customer Advisor.
We think you need these skills to ace Senior EE Retail Guide in Newtownabbey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see how much you care about the role and the impact you can make. Share specific examples of how you've brought energy and motivation to previous jobs.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and customer service. We love seeing how you've exceeded sales targets or delighted customers in the past. Use the job description as a guide to match your skills with what we're looking for!
Be Authentic: Don’t be afraid to show your personality in your application. We value diversity and want to know what makes you unique. Share your story and how it aligns with our culture at EE – we’re all about creating an inclusive environment!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our amazing company culture. Plus, it shows us you’re serious about joining the team!
How to prepare for a job interview at EE Retail
✨Know Your Stuff
Make sure you brush up on your technical knowledge about the products you'll be selling. Being able to wow customers with your expertise will set you apart. Think about how you can explain complex tech in simple terms – that’s a skill they’ll love!
✨Showcase Your Leadership Skills
Since this role involves deputising when the managers are away, be ready to share examples of when you've taken charge in previous jobs. Talk about how you’ve motivated your team or resolved conflicts. They want to see that you can lead and inspire others.
✨Demonstrate Your Customer Service Prowess
Prepare to discuss specific instances where you’ve gone above and beyond for customers. Whether it’s exceeding sales targets or creating a welcoming environment, have those stories ready to show how you delight customers every time.
✨Embrace the Fast-Paced Environment
If you’ve worked in a dynamic retail setting before, share those experiences! Highlight how you adapt to change and keep your cool under pressure. This role is all about thriving in a busy atmosphere, so let them know you’re up for the challenge.
