At a Glance
- Tasks: Help customers connect with the most important moments of their lives.
- Company: Join EE, a vibrant team that celebrates individuality and resilience.
- Benefits: Earn £13.12 per hour plus commission, with amazing discounts and career support.
- Other info: Enjoy flexible hours, volunteering days, and opportunities for growth.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: No retail experience needed, just a drive to succeed and be yourself.
The predicted salary is between 13.12 - 13.12 £ per hour.
Content below for Recruitment purposes only Retail Advisor Salary: £13.12 per hour Working hours: 20 Location: EE Lancaster Store What’s in it for you? £13.12 per hour on-target commission – rewarding your performance and drive 24/7 Online GP access for you and your immediate family – because your wellbeing matters Market-leading paid carer’s leave – supporting you when your loved ones need you most Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents Massive discounts on EE & BT products – saving you hundreds every year Career development support – carve your own path with training and progression opportunities Season Ticket Travel Loan – making your commute more affordable Volunteering days – give back to your community with paid time off Optional Private Healthcare and Dental – extra peace of mind for you and your family.
At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives.
We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters.
Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.
Resilience isn’t just a trait, it’s a superpower.
Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor.
Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.
Adaptability is key.
In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow.
If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.
You don’t need retail experience – just the drive to succeed and the confidence to be yourself.
We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.
At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.
Ready to turn your strengths into a rewarding career?
Apply today.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
EE Retail Guide (Lancaster) employer: EE Retail
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values flexibility and personal growth. With competitive pay, extensive benefits including 24/7 online GP access, generous family leave, and career development support, we empower our employees to thrive both personally and professionally. Join us in a dynamic retail environment where your unique qualities are celebrated, and you can make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land EE Retail Guide (Lancaster)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like EE Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at EE Retail and let us see your personality shine through!
We think you need these skills to ace EE Retail Guide (Lancaster)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and EE Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about EE Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at EE Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress EE Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which EE Retail will surely appreciate.
