At a Glance
- Tasks: Lead and inspire retail teams to drive performance and enhance customer experiences.
- Company: Join EE, a tech leader committed to innovation and community.
- Benefits: Enjoy flexible working, competitive pay, and generous family leave.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a real impact by coaching leaders and shaping regional success.
- Qualifications: Experience in retail leadership and a passion for developing others.
The predicted salary is between 21600 - 26400 £ per year.
Closing Date
Oct 16th
Location Details
Must be able to access South Central region between Poole & Brighton
Benefits
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s
- Leave: Market-leading carers leave with up to 2 weeks off
- Family
Leave: Equalised maternity, paternity and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge
- Discounts: Save on EE & BT products, including mobile and broadband
- Career
- Development: Ongoing support to help you grow your skills and develop
- Volunteering
- Days: Paid time off to give back to your local community
- Optional Private Healthcare and
- Dental: Protection for you and your family
About the role
We're looking for a commercially minded leader to join EE as a Regional Commercial Leader, helping drive performance, capability and consistency across a portfolio of retail stores.
This is a highly visible role that sits between Regional Leadership and Store Leadership.
You'll work closely with Store Managers and senior stakeholders to identify opportunities, improve performance and help deliver exceptional customer experiences across the region.
Rather than managing a large direct team, you'll influence, coach and support leaders to achieve stronger commercial outcomes.
You'll use insight, data and your own experience to spot opportunities, challenge thinking and help stores perform at their best.
If you enjoy developing others, improving performance and making a tangible impact across multiple locations, this is an exciting opportunity to shape the success of an entire region.
This isn't a traditional Area Manager role.
Success comes from influencing, coaching and developing others rather than relying on direct authority.
It's a fantastic opportunity for someone who enjoys improving performance through people, shaping regional strategy and building the capability that drives long-term success.
- What you'll be doing
- Partnering with Store Leaders to drive commercial performance across the region.
- Using sales and operational data to identify opportunities, risks and performance trends.
- Coaching and developing leaders to improve capability, confidence and results.
- Supporting stores to deliver outstanding customer experiences and high-quality customer conversations.
- Driving the successful implementation of new products, propositions, campaigns and strategic initiatives.
- Sharing best practice across the region and helping create consistently high-performing teams.
- Challenging constructively and influencing decision-making to improve business outcomes.
- Supporting a culture of ethical, compliant and customer-focused selling.
- Spending regular time in stores, observing performance and providing real-time coaching and support.
Essential Skills
- Experience leading performance across multiple retail locations, regions or business units.
- Proven experience improving sales, customer or operational performance through coaching and influence.
- Analytical capability and confidence working with performance data and KPIs.
- Experience leading change and embedding new ways of working.
- Ability to operate effectively in a fast-paced, target-driven environment.
- Full UK driving licence and willingness to travel extensively across the region.
Desirable Skills
- Experience within telecoms, connectivity, consumer electronics or a similar multi-site customer-facing environment.
- Previous experience as an Area Manager, Regional Manager, Cluster Manager, Retail Performance Manager or similar.
- Experience coaching and developing Store Managers or senior retail leaders.
- Knowledge of commercial compliance, regulated sales environments or customer outcome frameworks.
- Experience supporting business transformation, capability programmes or large-scale operational change.
At EE, we’re harnessing the power of technology to bring people together and make life better.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity.
Join us at EE and turn your potential into performance.
Locations
Area Manager in Hampshire, Portsmouth employer: EE Retail
As a part-time Sales Assistant in our retail shop, you'll be joining a company that prioritises employee well-being and growth. With benefits like 24/7 access to a private GP, generous family leave, and ongoing career development support, we foster a culture of inclusivity and empowerment. Our commitment to flexibility and community engagement ensures that you can thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager in Hampshire, Portsmouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like EE Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like EE Retail!
We think you need these skills to ace Area Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at EE Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at EE Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show EE Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at EE Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
