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- Tasks: Deliver exceptional customer service and help customers enhance their digital lives.
- Company: Join EE, the UK's leading network, known for its supportive culture.
- Benefits: Competitive salary, uncapped commission, healthcare, and generous holiday.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Grow your career with fantastic progression opportunities and a vibrant team.
- Qualifications: Sales experience is a plus, but enthusiasm and teamwork are key.
Hours Available: 16-30 per week
Its time to look to the future. We want our people to see their potential at work. Thats why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You dont need to have the skills right now; before you know it, youll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. Youll be the face of EE and, whats more, youll get the chance to develop a career that goes well beyond our stores. Sounds good, right?
What youll do:
- Find every opportunity to boost your stores success with sensational customer service
- Create an environment in which customers feel welcome and comfortable
- Engage customers in genuine, enjoyable conversations to understand their needs
- Help people choose the right products and show them how to make their digital life better
- Keep up to date with all our products, services and promotions, and those of competitors
- Take pride in the appearance of the store, keeping it clean and tidy at all times
Youll definitely:
- Be able to show how youve worked to and achieved sales targets or deadlines
- Show an interest in communications technology
- Enjoy being part of a team but still have the drive to work on your own initiative
You might even:
- Have worked in retail, sales or service
- Know a thing or two about the telecoms sector
Whats in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- Uncapped monthly commission, based on personal and store targets
- Typical commission of 3,500 (pro-rata); top performers can earn 20,000
- Competitive healthcare and BT share plans
- 75% discount on an EE mobile package (30% for Friends and Family)
- 25 days holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips
- Discounted deals on BT and EE TV, broadband, and content
About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, weve focused on creating an energising culture that makes EE an even better place to build a career. Were at the top of our game, and this is your chance to join us.
At EE, were creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Were therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. Its our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If youre thinking about working for the UKs biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor? Packed with the latest jobs, company news and career stories, it could be a great move.
EE Retail Guide employer: EE Retail
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE Retail Guide
✨Tip Number 1
Get to know EE inside out! Familiarise yourself with our products, services, and promotions. This way, when you chat with us during the interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with customers, think of some scenarios where you can demonstrate how you'd handle different situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show us your sales savvy! Be ready to share examples of how you've hit targets or deadlines in the past. We love hearing about your achievements and how you can bring that drive to our team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to get noticed and ensures your application lands directly in our hands. Plus, keep an eye on our social media for updates and tips!
We think you need these skills to ace EE Retail Guide
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with customers.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in retail or customer service. We love seeing how you've hit targets or solved problems in the past, so give us the details!
Keep It Clear and Concise: While we want to know all about you, keep your application clear and to the point. Use bullet points if it helps, and make sure it’s easy for us to read and understand your key skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at EE Retail
✨Know Your Stuff
Before the interview, make sure you’re up to speed with EE’s products, services, and promotions. Familiarise yourself with what competitors are offering too. This will help you engage in genuine conversations and show your enthusiasm for the role.
✨Showcase Your People Skills
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve solved problems or provided exceptional service – these stories will impress your interviewers.
✨Demonstrate Your Drive
EE values initiative, so be ready to discuss how you’ve worked towards sales targets or deadlines in previous roles. Highlight any experiences where you took the lead or went above and beyond to achieve results. This shows you’re proactive and ready to contribute to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or what success looks like in this role. This not only shows your interest but also helps you determine if EE is the right fit for you.