At a Glance
- Tasks: Lead and develop a dynamic team while delivering exceptional customer service.
- Company: Join EE, a top UK network provider with a vibrant culture.
- Benefits: Competitive salary, career progression, discounts, and generous holiday.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact while building skills for your future store.
- Qualifications: Experience in coaching, team leadership, and customer service.
The predicted salary is between 30000 - 40000 £ per year.
You’ve got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference – all while perfecting the skills you’ll need to one day have a store of your own. As one of our Assistant Store Managers, you’ll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you’ll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here.
What you’ll do:
- Lead, engage and develop your team of tech-whizzes and people pros
- Empower that team to reach their ambitious targets
- Create an environment where every customer feels at ease
- Support the Store Manager with the day-to-day running of the store
You’ll definitely:
- Have some experience of coaching and building capability in a team
- Have an ability to lead teams to strong commercial and customer results
- Have some experience of managing your store in your Store Manager's absence
- Have experience of driving customer service in a sales and service environment
- Be self-motivated and proactive
You might even:
- Possess an ability to set and carry out long-term plans
- Have established coaching and development skills
What’s in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- The opportunity to significantly increase your earnings, depending on your store and team performance
- Competitive healthcare and BT share plans
- 50% discount on an EE mobile package (30% for Friends and Family)
- 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips and prizes
About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us. At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Assistant Shop Manager in Coventry employer: EE Retail
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As an Assistant Shop Manager, you'll not only lead a dynamic team but also benefit from our Aspire internal development programme, competitive salary, and generous employee perks, including discounts and holiday options. Join us in creating an inclusive environment where your contributions truly make a difference and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership stories! Think of times when you've successfully led a team or resolved a conflict. These examples will come in handy during your interview, especially since they’re looking for someone who can empower and develop their team.
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for customer service. Share specific instances where you’ve gone above and beyond for customers. This will resonate well, as they want someone who can create a comfortable environment for their customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail, which is super important for this role.
We think you need these skills to ace Assistant Shop Manager in Coventry
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and making customers feel at home. Share specific examples of how you've done this in the past.
Tailor Your CV:Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your experience in coaching and managing teams, as well as any achievements that demonstrate your ability to drive customer service and sales results. We love seeing relevant experience!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value diversity and want to know what makes you unique. Share your story and how it aligns with our values at EE – we’re all about creating an inclusive environment!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at EE Retail
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and the specifics of the Assistant Shop Manager role. Understand how they empower their teams and create a great customer experience. This will help you demonstrate your alignment with their culture and goals.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Think about times when you’ve coached colleagues or driven results in a sales environment. Highlighting these experiences will show that you have what it takes to motivate and develop a team.
✨Engage with Customer Service Scenarios
Prepare for questions about customer service by thinking through various scenarios. How would you handle a difficult customer? What strategies would you use to ensure every customer feels at ease? Showing your proactive approach to customer service will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the store's targets, or how success is measured. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
