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- Tasks: Lead the team and create an amazing shopping experience for customers.
- Company: Join EE, the UK's top network with a vibrant culture.
- Benefits: Competitive salary, uncapped commission, healthcare, and discounts.
- Why this job: Make a real impact while developing your career in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Flexible working options and exceptional career progression available.
The predicted salary is between 23000 - 32000 £ per year.
Hours: Part time and Full Time
Location: Belfast Victoria Square
Salary: 28,742 plus commission
Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn't just a title, but a badge you wear with pride. You'll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren't there, making sure both your team and customers feel like champs. If you bring the energy, we'll bring the rewards.
What you'll do:
- Bring the shop floor to life with your drive, motivation and enthusiasm
- Wow customers with your technical knowledge and recommend the right products every time
- Create an environment in which customers feel welcome and comfortable
- Keep the store on top form when the Store Manager and Assistant Manager are out
You’ll definitely:
- Be able to show how you've worked to and exceeded sales targets or met deadlines
- Have experience of serving and delighting customers in a retail environment
- Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
You might even:
- Know what it feels like to work in a fast-paced, ever-changing environment
- Know a thing or two about the telecoms sector
What's in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- Uncapped monthly commission, based on personal and store targets
- Typical commission of 3,500 (pro-rata); top performers can earn 20,000
- Competitive healthcare and BT share plans
- 50% discount on an EE mobile package (30% for Friends and Family)
- 25 days holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips and prizes
- BT TV, including BT Sport and NOW Entertainment Membership
About EE: Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us.
At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Senior Guide in Belfast employer: EE Retail
Contact Detail:
EE Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guide in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've exceeded sales targets or delighted customers in the past. This is your chance to shine and show them why you're the perfect fit for the Senior Guide role.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into that interview. A smart appearance shows you mean business and are ready to take on the challenge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Guide in Belfast
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see how much you care about the role and the impact you can make. Share specific examples of how you've brought energy to your previous jobs.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and customer service. We love seeing how you've exceeded sales targets or delighted customers in the past. Be specific and show us why you're the perfect fit for this Senior Guide position!
Be Authentic: Don't be afraid to let your personality come through in your application. We value diversity and want to know what makes you unique. Share your story and how it aligns with our values at StudySmarter and EE.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at EE Retail
✨Know Your Stuff
Make sure you brush up on your technical knowledge about the products you'll be selling. Being able to wow customers with your expertise will set you apart. Research common customer queries and think about how you can provide solutions.
✨Showcase Your Leadership Skills
As a Senior Guide, you'll need to demonstrate your ability to lead and mentor others. Prepare examples of when you've taken charge or supported your team in achieving targets. This will show that you're ready to step up when needed.
✨Bring the Energy
This role is all about enthusiasm! Think about how you can convey your passion for retail and customer service during the interview. Share stories that highlight your motivation and drive to create a welcoming environment for customers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to overcome challenges in a fast-paced environment. Practising these responses will help you feel more confident during the interview.
