At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and family leave.
- Other info: Flexible working options, career development support, and a great team environment.
- Why this job: Use your tech skills to make a real difference in customer service.
- Qualifications: No specific experience needed, just a helpful attitude and good communication.
The predicted salary is between 26116 - 26738 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You'll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don't need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave – equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season ticket travel loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
- On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for? Join us and start your role in the Broadband Technical Team!
Customer Advisor - Broadband Technical (Plympton) employer: Ee Plymouth
EE is an exceptional employer that prioritises employee well-being and growth, offering a competitive starting salary with opportunities for advancement. Located in Plympton, our team culture fosters collaboration and support, while flexible working arrangements and generous benefits, including market-leading family leave and access to healthcare, ensure a rewarding work-life balance. Join us to make a meaningful impact in the Broadband Technical Team and develop your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Broadband Technical (Plympton)
✨Tip Number 1
Get to know the company! Research EE and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you feel more confident during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you get comfortable with problem-solving on the spot, which is key for a Customer Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at EE.
We think you need these skills to ace Customer Advisor - Broadband Technical (Plympton)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Use keywords from the job description and show us why you're a perfect fit for our Broadband Technical Team!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we receive all your details correctly!
How to prepare for a job interview at Ee Plymouth
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a tech issue or a personal challenge, demonstrating your ability to think critically and remain calm under pressure will impress the interviewers.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and can build relationships, which is key for a Customer Advisor role.
✨Emphasise Your People Skills
Since this role involves helping customers over the phone, highlight your communication skills and ability to connect with people. Share stories that illustrate your patience, empathy, and how you’ve built rapport with others in previous roles.
