At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible hours, and great perks like online GP access.
- Other info: Enjoy career growth opportunities and a vibrant team environment.
- Why this job: Use your problem-solving skills in a role that makes a real difference.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 26116 - 26738 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way.
You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Broadband Technical Support Specialist employer: Ee Plymouth
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a rewarding career in technical support. With a strong focus on personal development, competitive salaries, and comprehensive benefits including family leave and healthcare options, employees are empowered to thrive both professionally and personally. The supportive team culture in Plymouth fosters collaboration and growth, ensuring that every team member feels valued and equipped to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Broadband Technical Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their Broadband Technical Team. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the job.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've tackled tech issues in the past, whether it's fixing a friend's computer or troubleshooting your own broadband at home.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar!
We think you need these skills to ace Broadband Technical Support Specialist
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. This is key for a role like this, so let us see how you can bring that to the table!
Be Yourself:We want to know the real you! Don’t be afraid to show your personality in your application. If you’re naturally helpful and calm, let that shine through in your writing.
Tailor Your Application:Make sure to tailor your application to the job description. Mention your interest in technology and customer service, and how your skills align with what we’re looking for in a Broadband Technical Support Specialist.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Ee Plymouth
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's fixing a tech issue for a friend or troubleshooting a gaming problem, these stories will demonstrate your ability to think critically and support customers effectively.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and can build relationships, which is key in a customer service role.
✨Emphasise Your People Skills
Highlight your ability to remain calm and helpful under pressure. Share instances where you've built rapport with others, as this is crucial for a role that involves supporting customers through their tech troubles.
