At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible hours, online GP, and generous family leave.
- Other info: Enjoy career growth opportunities and a vibrant team environment.
- Why this job: Use your problem-solving skills to make a real difference in customers' lives.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 26116 - 26738 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You'll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don't need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave – equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season ticket travel loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
- On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for? Join us and start your role in the Broadband Technical Team!
Broadband Technical Support Advisor employer: Ee Plymouth
EE is an exceptional employer that prioritises employee well-being and growth, offering a competitive starting salary with opportunities for advancement. Located in Plympton, our supportive work culture fosters flexibility, allowing you to balance personal commitments while developing your career in a dynamic team environment. With benefits like market-leading family leave, online GP access, and generous discounts on products, EE is dedicated to making a meaningful impact on both your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Broadband Technical Support Advisor
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try simulating common broadband issues and think through how you'd resolve them. This will prepare you for real-life scenarios during the interview.
✨Tip Number 3
Show off your soft skills! Being calm, helpful, and able to build relationships is key in this role. Think of examples from your past experiences where you've demonstrated these qualities and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Broadband Technical Support Advisor
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you're into gaming or tech!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Being naturally helpful and calm is what we’re looking for, so show us how you connect with people.
Tailor Your Application:Make sure to customise your application to fit the Broadband Technical Support role. Use keywords from the job description and relate your experiences to the responsibilities mentioned. This shows us you’ve done your homework!
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at Ee Plymouth
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's fixing a friend's tech issue or resolving a customer complaint, these stories will demonstrate your ability to handle similar situations in the role.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. Practice paraphrasing questions back to the interviewer to ensure you understand them fully. This skill is crucial for a Customer Advisor role, as you'll need to grasp customer concerns quickly.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share instances where you've effectively communicated or built rapport with others, whether in a work setting or personal life. This will show that you're naturally helpful and calm, just what they’re looking for!
