At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive and flexible culture.
- Benefits: Starting salary of £26,116, online GP access, and generous family leave.
- Other info: Flexible working options and opportunities for career growth in a vibrant team.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 £ per year.
Location: St Keyne, Cornwall, UK, PL14 4
Job Type: Any
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You will be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Broadband Tech Support Advisor (Remote‑Friendly) employer: Ee Plymouth
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a rewarding career in customer service. With a strong focus on personal development, competitive salaries, and comprehensive benefits including family leave and health support, employees are empowered to thrive both professionally and personally. The supportive team culture and opportunities for career progression ensure that every member feels valued and motivated to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Broadband Tech Support Advisor (Remote‑Friendly)
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech issues, think of common broadband problems and how you'd resolve them. This will prepare you for any scenario during the interview.
✨Tip Number 3
Show off your soft skills! Being calm, helpful, and able to build relationships is key. During interviews, share examples of how you've successfully interacted with customers or resolved conflicts in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Broadband Tech Support Advisor (Remote‑Friendly)
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love candidates who can demonstrate their knack for troubleshooting, even if it's just from gaming or tinkering at home!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Being naturally helpful and calm is key, so share examples that showcase these traits.
Tailor Your Application:Make sure to tailor your application to the Broadband Tech Support role. Use keywords from the job description and relate your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Ee Plymouth
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's fixing a friend's tech issue or resolving a tricky situation at work, these stories will demonstrate your ability to handle customer queries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are ready to understand customer needs. You can even practice this skill with a friend by role-playing common customer scenarios.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Talk about times when you've worked well in a team or provided excellent customer service. This will show that you're not just technically savvy but also a great fit for the team culture.
