At a Glance
- Tasks: Connect with customers, provide support, and build relationships over the phone.
- Company: Join EE, a leading company focused on positive customer interactions.
- Benefits: Competitive salary, uncapped commission, discounts, and career development opportunities.
- Other info: Flexible part-time hours with paid volunteering days.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathetic, patient, and dedicated to helping others.
The predicted salary is between 12 - 15 £ per hour.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.
Key Responsibilities
- Engage with customers over the phone, offer support, guidance and solutions, and build relationships to provide exceptional service.
Qualifications
- To thrive in this role, you should be empathetic, patient, dedicated to helping people, and able to listen, understand and build relationships.
- You should also be able to schedule your own breaks or bank time to accommodate personal events or appointments.
Schedule
- Part Time Evenings – 20 or 25 hours per week.
Benefits
- Competitive Salary plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
Customer Service Advisor Part Time in Yelverton employer: EE Limited
At EE, we pride ourselves on fostering a supportive and engaging work environment where every team member can thrive. As a Customer Service Advisor, you'll enjoy competitive pay, generous benefits including a private GP service and family leave, and ample opportunities for career development. Our culture encourages building meaningful relationships with customers while also giving back to the community through paid volunteering days, making EE an exceptional place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Part Time in Yelverton
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewer.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your personality! When you're on the phone, let your warm and engaging side shine through. Remember, it's all about building relationships, so be yourself and make those connections!
✨Tip Number 4
Apply through our website! We want to see your application, so head over to StudySmarter and submit your details. It’s the best way to ensure we get your info directly and can consider you for the role.
We think you need these skills to ace Customer Service Advisor Part Time in Yelverton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and engaging personality shine through! We want to see how you connect with people, so don’t be afraid to show a bit of who you are.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your empathy, patience, and dedication to helping others, as these qualities are key to thriving in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE Limited
✨Show Your Warmth
Since the role is all about connecting with people, make sure to showcase your warm and engaging personality during the interview. Smile, maintain eye contact, and use a friendly tone to demonstrate that you genuinely enjoy helping others.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face and prepare your responses. For example, how would you handle an upset customer? Practising these situations can help you articulate your problem-solving skills effectively.
✨Highlight Your Empathy
Empathy is key in this role. Be ready to share examples from your past experiences where you successfully listened to someone’s concerns and provided support. This will show that you understand the importance of building relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
