At a Glance
- Tasks: Support customers with billing queries and provide personal service during challenging times.
- Company: Join a flexible and supportive team at EE in Darlington.
- Benefits: Starting salary of £26,116, bonuses, online GP, and generous family leave.
- Other info: Enjoy flexibility with self-scheduled breaks and occasional home working.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Life experience and strong interpersonal skills are key to success.
The predicted salary is between 26116 - 31116 £ per year.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
A great starting salary of £26,116 rising after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Customer Service Advisor in Yarm employer: EE Limited
Join EE in Darlington as a Customer Service Advisor and experience a supportive work culture that prioritises your well-being and personal growth. With flexible working options, competitive salary, and extensive benefits including online GP access and generous family leave, we empower our employees to thrive both professionally and personally. Our commitment to your development means you'll have the opportunity to carve out your own career path while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Yarm
✨Tip Number 1
Get to know the company! Research EE and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to connect with customers on a personal level. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working at EE. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily!
We think you need these skills to ace Customer Service Advisor in Yarm
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we’re looking for someone who can connect with our customers on a personal level.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have, especially those life skills that can help you navigate challenging situations. We love seeing how your unique background can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the Payment Support Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at EE Limited
✨Showcase Your Life Experience
When preparing for your interview, think about the life experiences that have shaped you. Whether it's raising a family or building strong relationships, these stories can demonstrate your resilience and ability to handle challenging situations, which is crucial for a Customer Service Advisor role.
✨Understand the Company Culture
Familiarise yourself with the values and culture of the company. They emphasise flexibility and support, so be ready to discuss how you can contribute to this environment. Mention any previous experiences where you've thrived in a supportive team setting.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role, such as billing queries or payment difficulties. Prepare responses that highlight your problem-solving skills and empathy, showing that you can provide a brilliant, personal service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during tough times. This shows your genuine interest in the role and helps you understand how you can fit into their team.
