At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off.
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you are someone who puts customers at the heart of every decision, understanding their needs and helping them find the right solution, this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team and you’ll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll bring your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service – and you already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Tycroes employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, extensive benefits including paid family leave and access to a private GP, and a vibrant work culture that prioritises employee growth and community engagement. Our Merthyr Tydfil location fosters a supportive environment where your contributions are recognised, and you have the flexibility to balance work and life, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Tycroes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you've helped customers in the past. Remember, it's all about demonstrating your ability to connect with people!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Tycroes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and your ability to meet targets, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since this role is all about speaking with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Your Adaptability
This role requires you to be quick on your feet. Think of situations where you had to adapt to changes or unexpected challenges. Be ready to discuss how you managed those situations and what you learned from them.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or career progression within EE. This shows that you’re not just interested in the job, but also in how you can grow with the company.
