At a Glance
- Tasks: Connect with customers, provide support, and build lasting relationships.
- Company: Join EE, a leading company with a vibrant team culture.
- Benefits: Competitive salary, uncapped commission, flexible hours, and career development.
- Other info: Enjoy flexibility, training, and opportunities to give back to the community.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Warm personality, empathy, and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Location: Torquay, Devon, UK
Employment: Part Time/Temporary/Seasonal
Shift Pattern: Part Time Evenings - 20 or 25 hours per week
What's in it for you?
- Competitive Salary plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.
To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.
We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life. Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career.
Customer Service Advisor- Part Time in Torquay employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the beautiful coastal town of Torquay. Our commitment to employee growth is evident through ongoing training and career development opportunities, alongside generous benefits such as competitive salaries, flexible working hours, and a supportive environment that values work-life balance. Join us to be part of a team that not only prioritises customer satisfaction but also fosters personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Part Time in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, think of examples from your past experiences where you've helped someone or resolved an issue. Be ready to share these stories during your interview to showcase your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking smart can make a great first impression. Choose an outfit that reflects your personality while still being professional. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor- Part Time in Torquay
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and engaging personality shine through. We want to see the real you, so don’t be afraid to show us how you connect with people and make a difference!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your empathy, patience, and dedication to helping others, as these are key traits we’re looking for in our team members.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE Limited
✨Know the Company
Before your interview, take some time to research EE. Understand their values, products, and what makes them stand out in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully helped customers or resolved conflicts. This will demonstrate your empathy and problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will reflect your ability to understand customer needs, which is key for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company.
