At a Glance
- Tasks: Connect with customers, provide support, and build lasting relationships over the phone.
- Company: Join EE, a leading telecom company known for its positive culture.
- Benefits: Competitive salary, uncapped commission, flexible hours, and generous leave policies.
- Other info: Flexible scheduling, comprehensive training, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Warm personality, empathy, and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Start Date - 13th July 2026
Shift Pattern - Part Time Evenings - 20 or 25 hours per week
What's in it for you?
- Competitive Salary plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service. To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services. We understand that life is ever‑changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.
Customer Service Advisor in Torpoint employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in the picturesque Torpoint, Cornwall, our Customer Service Advisors enjoy competitive salaries, flexible working hours, and a range of benefits including access to private healthcare, generous family leave, and opportunities for career growth. Join us to be part of a team that values connection, community, and making a positive impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Torpoint
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Show off your personality! When you're speaking with potential employers, let your warm and engaging nature shine through. Remember, they want someone who can connect with customers, so be yourself and let your passion for helping others come across.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor in Torpoint
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and engaging personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love helping others.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that align with what we’re looking for, like empathy and patience. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at EE Limited
✨Know the Company
Before your interview, take some time to research EE. Understand their values, products, and what makes them stand out in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully helped customers or resolved conflicts. This will demonstrate your empathy and problem-solving skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers in the same way.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios where you had to be patient and understanding. Practising these responses will help you feel more confident and articulate during the interview.
