At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and incentives.
- Other info: Flexible working options and great career development opportunities.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 26116 - 26738 € per year.
Full time: Permanent
Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: June 2026 onwards
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth)? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple Router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Customer Service Advisor in South Shields employer: EE Limited
EE is an exceptional employer that prioritises employee well-being and career development, making it a fantastic place to work as a Customer Service Advisor in Newcastle (Gosforth). With a competitive salary structure, flexible working options, and comprehensive benefits including online GP access and generous family leave, EE fosters a supportive and inclusive work culture where you can thrive both personally and professionally. Join us to not only enhance your skills but also make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in South Shields
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you feel more confident during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you think on your feet and improve your problem-solving skills, which are key for a Customer Service Advisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insider tips or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in South Shields
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself:We love authenticity! Let your personality shine through in your written application. Share your interests, especially if they relate to gaming or technology, as it shows you're a great fit for our team.
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention your ability to build relationships and be helpful, as these are key traits we're looking for in a Customer Service Advisor.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at EE Limited
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with routers, connectivity problems, and troubleshooting steps. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a tech issue or a personal situation, demonstrating your ability to think critically and remain calm under pressure will impress the interviewers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the needs of customers. You can even practice this skill with friends or family before the big day.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share stories that showcase your ability to connect with people, be it through previous jobs, volunteering, or even gaming communities. This will demonstrate that you're naturally helpful and approachable.
