At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the right products.
- Company: Join a leading telecom company with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Other info: Enjoy career development opportunities and paid volunteering days.
- Why this job: Make a real impact by helping customers find solutions that matter to them.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you put customers at the heart of every decision, understand their needs, and help them find solutions, this could be the perfect role for you. It’s a fast‑paced, rewarding position where communication skills, adaptability, drive and determination are key to success – and where results are recognised and rewarded.
Work with our Merthyr Sales Team, speaking with customers over the phone, learning what matters most, building relationships, and matching them with the right EE products and services. From mobile technology to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You will use energy and ambition from similar roles, achieving targets, influencing others or providing great service. You will be responsible for delivering results and collaborate with your team to share ideas and celebrate success. We provide training, tools and support to build confidence and achieve targets. We also offer flexible working arrangements, allowing you to plan breaks or bank time to ensure you don’t miss the moments that matter most.
Call Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) in Pontypridd employer: EE Limited
Join a dynamic team in Merthyr Tydfil County Borough where your contributions are valued and rewarded. With competitive salaries, uncapped commission, and a strong focus on employee development, we foster a supportive work culture that prioritises your well-being and career growth. Enjoy unique benefits like access to a private GP, generous family leave, and volunteering days, all while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the call centre industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common call centre scenarios and questions. We suggest role-playing with a mate to boost your confidence and refine your communication skills.
✨Tip Number 3
Show your passion! When you get that interview, let your enthusiasm for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to make a difference.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team in Merthyr Tydfil!
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) in Pontypridd
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight your communication skills, adaptability, and any previous customer service experience to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and engaging – we want to get to know the real you!
Showcase Your Achievements:Don’t be shy about sharing your successes! Whether it’s hitting sales targets or receiving positive feedback from customers, let us know what you’ve accomplished in previous roles. We love to see results!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Merthyr Tydfil!
How to prepare for a job interview at EE Limited
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Call Centre Agent. Familiarise yourself with their products and services, especially those related to EE. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with customers or resolved issues. This will demonstrate your ability to connect with clients effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to think on your feet or handle difficult customers. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Express Your Drive and Determination
The role requires a strong drive to achieve targets and deliver results. Be ready to discuss your previous achievements and how you’ve gone above and beyond in past roles. Highlight your ambition and willingness to learn, as this aligns with the company's focus on career development.
