At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a tech leader focused on connecting people.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Other info: Enjoy volunteering days and extensive career development opportunities.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough) in Pontyclun employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, comprehensive benefits including 24/7 access to a private GP, and generous family leave policies. Our vibrant work culture in Merthyr Tydfil fosters personal growth through ongoing training and development opportunities, while our commitment to community engagement allows you to make a meaningful impact. Join us to thrive in a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough) in Pontyclun
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Representative role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your communication skills. Prepare a quick summary of your experience and how it aligns with what EE is looking for.
✨Tip Number 3
Stay active on social media! Follow EE and engage with their posts. This shows your interest in the company and can help you stay updated on any job openings or events they might be hosting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that dream job!
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough) in Pontyclun
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and how you’ve made a difference for customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can bring energy and ambition to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers over the phone, make sure your written application demonstrates your communication skills. Keep it clear, concise, and engaging – just like you would when talking to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Approach
Since this role is all about putting customers first, prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond for a client. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Adaptability and Team Spirit
EE values adaptability and teamwork, so be ready to discuss times when you've had to adjust quickly to changes or worked collaboratively with others. Highlighting your ability to thrive in fast-paced environments will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
