At a Glance
- Tasks: Connect with customers, provide support, and build relationships over the phone.
- Company: Join EE, a company that values positive interactions and customer care.
- Benefits: Competitive salary, uncapped commission, discounts, and career development opportunities.
- Other info: Flexible part-time hours with paid volunteering days and family leave.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathetic, patient, and dedicated to helping others.
The predicted salary is between 12 - 15 £ per hour.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.
Key Responsibilities
- Engage with customers over the phone, offer support, guidance and solutions, and build relationships to provide exceptional service.
Qualifications
- To thrive in this role, you should be empathetic, patient, dedicated to helping people, and able to listen, understand and build relationships.
- You should also be able to schedule your own breaks or bank time to accommodate personal events or appointments.
Schedule
- Part Time Evenings – 20 or 25 hours per week.
Benefits
- Competitive Salary plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
Customer Service Advisor- Part Time in Plymouth employer: EE Limited
At EE, we pride ourselves on fostering a supportive and engaging work environment where every team member can thrive. As a Customer Service Advisor, you'll not only enjoy competitive pay and generous benefits like paid volunteering days and access to a private GP, but you'll also be part of a culture that values personal connections and career development. Join us in making a difference while enjoying the flexibility of part-time hours and the opportunity to grow your skills in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Part Time in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values and what makes them tick. This way, you can show how your personality aligns with their mission of providing exceptional service.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to engage positively during your interview.
✨Tip Number 3
Be yourself! When you're chatting with the interviewer, let your warm and engaging personality shine through. They want to see the real you, so don’t be afraid to show your passion for helping others.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor- Part Time in Plymouth
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your warm and engaging personality shine through. Share a bit about why you love helping others and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your empathy, patience, and any relevant experience that shows you can build relationships and provide exceptional service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE Limited
✨Know the Company
Before your interview, take some time to research EE. Understand their values, mission, and what makes them stand out in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully helped someone or resolved an issue. This will demonstrate your ability to connect with customers and provide exceptional service.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will reflect your ability to understand customer needs and build relationships, which is crucial for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
