At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Competitive salary, flexible hours, online GP access, and generous family leave.
- Other info: Enjoy career growth opportunities and community volunteering days.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: No specific experience needed; just be helpful, calm, and a great communicator.
The predicted salary is between 13928 - 17410 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington?
You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
Benefits:- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Part Time Customer Service Advisor employer: EE Limited
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a rewarding role as a Part Time Customer Service Advisor in Darlington. With a strong focus on personal development, generous benefits including market-leading family leave, and the opportunity to work from home occasionally, EE fosters a supportive work culture where you can thrive while balancing your personal commitments. Join us to not only enhance your career but also make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky billing queries during the actual call.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've tackled challenges in the past, whether it’s fixing a tech issue or helping a friend out. This will highlight your ability to support customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems, whether it's in gaming or tech. We love seeing how you can apply those skills to help our customers with their billing queries!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Being naturally helpful and calm is what we’re looking for, so show us that side of you.
Tailor Your Application:Make sure to tailor your application to the role. Mention how your skills align with the Customer Service Mobile Billing position. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE Limited
✨Know Your Stuff
Before the interview, take some time to research EE and their Mobile Billing Team. Familiarise yourself with common billing queries and think about how you would approach solving them. This will show your genuine interest in the role and help you stand out.
✨Show Off Your Problem-Solving Skills
Since this role involves helping customers with various issues, be ready to share examples of how you've solved problems in the past. Whether it's from gaming, tech tinkering, or any other experience, highlight your ability to stay calm and find solutions.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say. This shows that you can build relationships and understand customer needs, which is crucial for a Customer Service Advisor.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your passion for technology or gaming, and how it relates to helping others. Being genuine will help you connect with the interviewer and make a lasting impression.
