At a Glance
- Tasks: Assist customers with billing queries and resolve issues with a friendly approach.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Competitive pay, bonuses, online GP access, and generous family leave.
- Other info: Flexible part-time hours with opportunities for career growth and community involvement.
- Why this job: Gain valuable experience in customer service while making a difference for customers.
- Qualifications: A helpful attitude and willingness to learn; experience is a plus but not required.
The predicted salary is between 13928 - 17200 £ per year.
Location: Northallerton, North Yorkshire
Salary: £13,928.53 (Part Time/Temporary/Seasonal)
Posted by: EE
Posted: Monday, 1 June 2026
Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20-25 hours per week)
Shift Pattern: Fixed Monday‑Friday evenings
- 20 hrs: 4:45 pm – 9:00 pm
- 25 hrs: 3:40 pm – 9:00 pm
Pay:
- £13.35 per hour, rising to £13.66 after 8 months – plus incentives and bonuses
- 20 hrs: £13,928.53 – £14,260.27 annually
- 25 hrs: £17,410.67 – £17,825.33 annually
Responsibilities:
- Provide phone support to customers with a wide range of billing related queries.
- Tackle simple queries and, when necessary, take ownership of more complex issues to resolution.
- Maintain a calm, helpful approach and build relationships with customers.
Qualifications:
- Natural helpfulness and calmness.
- Ability to build relationships.
- Experienced or not, you are ready to learn on the job.
Benefits:
- A great starting salary of £13,928.53 to £17,410.67, rising after 8 months, plus incentives and bonuses.
- Online GP – access via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave, up to 2 weeks for carers of disabled, ill, or elderly family friends.
- Family Leave – equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Support in carving your own career path, with tailored training.
- Season Ticket Travel Loan to cover travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional private healthcare and dental coverage.
What are you waiting for?
Part Time Customer Service Advisor in Northallerton employer: EE Limited
EE is an exceptional employer that prioritises employee well-being and growth, offering a competitive starting salary with opportunities for increases and bonuses. Located in Northallerton, our supportive work culture fosters personal development through tailored training and volunteering initiatives, while also providing comprehensive benefits like 24/7 online GP access and generous family leave policies. Join us to be part of a team that values your contributions and encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Northallerton
✨Tip Number 1
Get to know the company! Research EE and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be providing phone support, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at EE.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Part Time Customer Service Advisor in Northallerton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can bring your natural helpfulness and calmness to our team!
Show Off Your Communication Skills:Since you'll be providing phone support, it's crucial to demonstrate your communication skills in your written application. Use clear and friendly language to show us that you can build relationships with customers effortlessly.
Highlight Your Willingness to Learn:Whether you're experienced or just starting out, let us know about your eagerness to learn on the job. We value a growth mindset, so share any examples of how you've adapted or picked up new skills in the past.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at EE Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common billing queries and think about how you would handle them. This will show that you're proactive and ready to tackle the job head-on.
✨Showcase Your People Skills
Since this role is all about building relationships with customers, be prepared to share examples of how you've successfully interacted with people in the past. Whether it's resolving a conflict or simply providing excellent service, these stories will highlight your natural helpfulness and calmness.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practice answering these types of questions by thinking through various scenarios. This will help you demonstrate your problem-solving skills and ability to take ownership of complex issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
