At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off.
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you're someone who puts customers at the heart of every decision, understands their needs, and helps them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where communication skills, adaptability, drive, and determination help you succeed – and where results are recognised and rewarded.
At EE, we harness the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You will bring the energy and ambition from similar roles where you have thrived, met goals, achieved targets, influenced others, or provided great service, and you already have the transferable skills to shine here. You will take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We will give you all the training, tools, and support you need to build confidence and achieve targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition – and we will match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Harlech employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission potential and a range of benefits that prioritise your well-being and career growth. Our supportive work culture encourages flexibility, allowing you to balance personal commitments while developing your skills through ongoing training and volunteering opportunities. Join our Merthyr Tydfil team and experience a rewarding environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Harlech
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you've successfully handled customer interactions in the past. Remember, confidence is key!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Harlech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and communication skills, as these are key to success in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how you can contribute to our team. Be genuine and let your personality shine through – we want to see the real you!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements from past roles. Whether it’s meeting sales targets or receiving positive customer feedback, these examples will help us see your potential.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at EE!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and how they relate to the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past roles where you successfully resolved issues or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Bring Your Energy and Ambition
EE is looking for candidates who are driven and enthusiastic. During the interview, let your passion shine through. Share your career goals and how this role aligns with them. Remember, they want to see that you’re excited about the opportunity to make a difference!
