At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect products.
- Company: Join a leading telecom company with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Make a real impact by helping customers while earning great rewards.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role
We are looking for a customer‑centric operator who can put customers at the heart of every decision, understanding their needs and helping them find the right solution. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed, and where your results are recognised and rewarded. You will be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. You are expected to deliver results, collaborate with your team, meet targets, influence outcomes and provide great service. All the training, tools and support will be provided so you can build confidence and achieve your targets. Flexible working is available: you can plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Cwmafan employer: EE Limited
Join a dynamic team in Merthyr Tydfil County Borough where your contributions as a Call Centre Operator are truly valued. With competitive salaries, uncapped commission opportunities, and a strong focus on employee development, we foster a supportive work culture that prioritises your growth and well-being. Enjoy unique benefits like paid volunteering days, flexible working arrangements, and access to private healthcare, all while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Cwmafan
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring manager.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your character shine through during the interview. Employers love to see candidates who are not only skilled but also a good fit for the team dynamic.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Cwmafan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any customer service experience and communication skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Adaptability:In a fast-paced environment like ours, adaptability is crucial. Share examples in your application of how you've successfully handled change or challenges in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand what EE offers and how they position themselves in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer interactions in the past, highlighting your ability to listen and adapt to their needs.
✨Demonstrate Your Customer-Centric Approach
Think about times when you've gone above and beyond for a customer. Be ready to share these stories during your interview. Emphasising your commitment to putting customers first will resonate well with the interviewers, as this is a core value for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the commission structure. This shows that you're not just interested in the job, but also in how you can grow within the company.
