At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Other info: Dynamic team environment with opportunities for career growth and community involvement.
- Why this job: Make a real difference in customers' lives while earning great rewards.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 26116 - 26738 £ per year.
Location: Upper Chapel, Powys, UK LD3 9
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market‑leading carer leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and create better lives. Join our Merthyr Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call offers an opportunity to make a genuine difference.
You should have experience from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided outstanding service, and already possess transferable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We'll provide you with all the training, tools and support to build confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don't miss the moments that matter most. Bring your energy, curiosity and ambition, and we'll match it with opportunity. Join EE and turn your potential into performance.
Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough) employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission potential and a supportive work culture that prioritises employee well-being. Our Merthyr Tydfil location provides unique benefits such as access to a private GP, generous family leave policies, and opportunities for career development, all while fostering a community spirit through volunteering days. Join us to not only advance your career but also make a meaningful impact in the lives of our customers and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Representative role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with what EE is looking for. Show them you’re not just another candidate, but someone who truly understands customer needs and can deliver results.
✨Tip Number 3
Dress to impress, even if it’s a virtual interview! First impressions matter, so make sure you look professional and approachable. It shows you’re serious about the opportunity and ready to represent EE.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and how you've made a difference for customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before submitting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their mission and values, and think about how you can contribute to their goals. This will not only impress your interviewers but also help you tailor your answers to align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly demonstrate your problem-solving abilities.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the needs of the interviewer. Don’t hesitate to ask for clarification if you need it – it’s better to be clear than to guess!
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
