At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a tech leader focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive training.
- Other info: Enjoy discounts on EE & BT products and opportunities for community volunteering.
- Why this job: Make a real difference while developing your career in a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Customer Service Representative - Uncapped Commission employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee development. Our Lancaster Sales Team thrives in a supportive environment where flexible working arrangements, comprehensive training, and generous benefits such as uncapped commission, family leave, and health support empower our employees to excel and grow their careers. Join us to make a meaningful impact while enjoying great perks and a collaborative team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into EE's values and culture. This way, you can show how your customer-centric approach aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions about handling customer needs.
✨Tip Number 3
Show off your results! Be prepared to share specific examples of how you've met targets or improved customer satisfaction in previous roles. Numbers speak volumes, so bring those achievements to the table!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative - Uncapped Commission
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your experience in putting customers first. Share specific examples of how you've understood customer needs and provided tailored solutions. This will resonate with us at StudySmarter, as we value a customer-first approach!
Be Yourself!:We want to see the real you in your application. Don’t be afraid to let your personality shine through. Use a friendly tone and express your enthusiasm for the role – it’ll help us get a sense of who you are beyond just your qualifications.
Tailor Your Application:Take the time to customise your application for this role. Refer to the job description and align your skills and experiences with what we're looking for. This shows us that you’re genuinely interested and have done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at EE Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to identify customer needs and provide tailored solutions. This will show that you’re not just a good communicator but also someone who genuinely cares about helping customers.
✨Showcase Your Adaptability
In a fast-paced environment like EE, adaptability is crucial. Prepare examples from your past roles where you successfully adapted to changes or challenges. This will demonstrate your ability to thrive in dynamic situations and meet targets.
✨Highlight Team Collaboration
EE values teamwork, so be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you contributed to team success or celebrated achievements together. This will reflect your commitment to working well with colleagues.
✨Bring Your Energy and Ambition
During the interview, let your enthusiasm shine through! Talk about your drive to achieve results and how you’ve met or exceeded goals in the past. This will resonate with the interviewers and align with the energy they’re looking for in a candidate.
