At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Other info: Enjoy ongoing training, community volunteering days, and great discounts.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, extensive family leave, and ongoing career development opportunities. Our vibrant work culture in Merthyr Tydfil fosters collaboration and flexibility, allowing you to balance your professional and personal life while making a meaningful impact on customers' lives. With access to private healthcare, generous discounts, and paid volunteering days, joining our team means becoming part of a community that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you’ve handled tough situations in the past and be ready to share those stories with confidence.
✨Tip Number 3
Show your enthusiasm for the role and the company during the interview. Research EE’s values and be ready to discuss how your skills align with their mission of putting customers first.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve made a difference for customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can bring your energy and ambition to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers over the phone, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers over the phone.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of situations where you had to adjust quickly to changes or unexpected challenges. Be ready to discuss these examples during your interview to highlight your flexibility and problem-solving skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
