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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 18803 - 19277 £ per year.
Merthyr Tydfil, Wales – £12.05 Full Time Posted by: EE Posted: Sunday, 1 December 2024
Part time: Permanent – 20 Hours per week
Salary: £23,504 pro-rata rising to £24,064 pro-rata at 9 months in role, plus uncapped commission
Hourly rate: £12.05
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
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A?great’starting salary of?£23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
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Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
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Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
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Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
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Huge?discounts of EE & BT products including your Mobile and Broadband – saving you?hundreds?of?pounds?every year
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Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
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Volunteering days, so you can?give back?to your local community
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Optional Private Healthcare and Dental, to protect you and your family
Customer Service Advisor - Uncapped Commission employer: EE Limited
Contact Detail:
EE Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience where you've built relationships or resolved conflicts. This could be from work, volunteering, or even personal experiences—these skills are highly transferable to a customer service role.
✨Tip Number 4
Show your enthusiasm for flexibility and support. EE values work-life balance, so expressing your appreciation for their approach to scheduling and family support can demonstrate that you align with their company culture.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customize your CV to emphasize your communication skills and any experience you have in customer service or sales. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you're excited about the role. Mention specific examples of how your life experiences have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE Limited
✨Show Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to engage in a friendly conversation during the interview.
✨Demonstrate Empathy and Understanding
Since the role involves enhancing customers' digital lives, show that you understand their needs. Share examples of how you've successfully built relationships or resolved conflicts in the past, highlighting your empathetic approach.
✨Familiarize Yourself with EE's Products
Even though training will be provided, having a basic understanding of EE's products and services can set you apart. Research the latest offerings and think about how they can benefit customers, so you can discuss them knowledgeably.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might inquire about the team culture, opportunities for career development, or how success is measured in the position.
