At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading company with a supportive and flexible culture.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working options and a strong focus on career development.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 25087 - 25684 € per year.
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
Customer Service Advisor - Uncapped Commission employer: EE Limited
EE is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary with uncapped commission potential. Located in Darlington, our flexible work culture allows you to balance personal commitments while enjoying benefits like online GP access, generous family leave, and tailored training programmes. Join us to be part of a supportive team that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your personality! When you're chatting with potential employers, let your confidence shine through. Remember, they want someone who can connect with customers, so be yourself and let your charm do the work.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at EE. Don't miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique skills and experiences that make you a great fit for the Customer Service Advisor role.
Tailor Your Application:Make sure to customise your application to highlight how your past experiences relate to the job description. Mention any relevant skills or situations where you've successfully built relationships or handled customer queries – it’ll make you stand out!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if needed, and make sure your key achievements are easy to spot. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at EE Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with EE’s products and services. This role is all about enhancing customers' digital lives, so being able to discuss how these products can benefit them will show your enthusiasm and preparedness.
✨Show Off Your People Skills
Since this job involves talking to customers, highlight your communication skills. Think of examples from your past experiences where you’ve successfully built relationships or resolved conflicts. This will demonstrate that you can connect with customers effectively.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the interview. Practice responding to common customer queries or complaints. This will help you feel more confident and show the interviewer that you can handle real-life situations with ease.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
