At a Glance
- Tasks: Build and manage customer campaigns using data-driven decisioning tools.
- Company: Join a leading company focused on personalised customer experiences.
- Benefits: Enjoy a competitive bonus, flexible leave, and health perks for you and your family.
- Other info: Dynamic role with opportunities for growth in digital technologies and agile practices.
- Why this job: Make an impact by optimising customer communications and enhancing their journey.
- Qualifications: Strong communication skills and experience with decisioning tools like Pega or Adobe Campaign.
The predicted salary is between 40000 - 50000 € per year.
Our ability to deliver brilliant, personalised experiences for all of our 30m customers is fundamental to our future success. As a business, we are investing extensively in the automation of our operations and networks, and in building our base management and data capabilities. This will allow us to take better decisions with data and to act on them in an automated way across all our customer interactions. The CRM Chapter ensures campaigns are executed at the right time, in the right way, to the right customers, with multiple contact channels orchestrated brilliantly. It ensures the successful execution of c.1 billion customer communications a year, to the highest time and quality standards.
In this job, you’ll be accountable for building decisioning and using toolsets to leverage data capabilities for decisioning. You’ll be performing quality checks in accordance with quality control processes and ensuring that the relevant targeting, segmentation and customer journey overlays required to support the development and implementation of the customer contact plan are correctly applied.
Responsibilities- Responsible for building campaigns within SLA timelines and to quality using decisioning toolsets
- Responsible for the campaign build
- Performs quality checks of data extracts and/or decisioning in accordance with quality control processes to ensure that data produced is correct
- Provides data and technical expertise to stakeholders to optimise customer contacts across all channels to deliver an integrated, sequenced communications programme for each customer
- Ensures that the relevant targeting, segmentation and customer journey overlays required to support the development and implementation of the customer contact plan are correctly applied
- Manages and develops the contact response history
- Works with Data Management to leverage data capabilities for decisioning
- Good communication skills, with the ability to explain complex data to all levels of the organisation
- Good stakeholder engagement and management skills
- Logical analysis and development skills
- Experience using decisioning tools such as Pega, Unica, Adobe Campaign, NBA
- Good database management knowledge
- Understanding of basic HTML, SQL, SPELL
- Ability to transform a business brief into a technical specification
- Expertise in Digital technologies and agile ways of working
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks full pay and 8 weeks half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
Cookie Consent Manager employer: EE Limited
As a Cookie Consent Manager, you will thrive in a dynamic environment that prioritises innovation and personalisation for our 30 million customers. Our commitment to employee well-being is reflected in our market-leading benefits, including generous parental leave, access to a private GP, and a robust pension scheme. Join a collaborative culture that fosters professional growth and leverages cutting-edge technology to enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Cookie Consent Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data management and decisioning tools. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with decisioning tools and data analysis. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cookie Consent Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with decisioning tools and data management. We want to see how your skills align with the role of Cookie Consent Manager, so don’t hold back on showcasing your relevant expertise!
Showcase Your Communication Skills:Since good communication is key in this role, use your application to demonstrate how you can explain complex data clearly. We love seeing examples of how you've engaged with stakeholders in the past, so share those stories!
Highlight Your Technical Know-How:Don’t forget to mention your experience with tools like Pega, Unica, or Adobe Campaign. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools to optimise customer contacts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at EE Limited
✨Know Your Tools
Familiarise yourself with decisioning tools like Pega, Unica, and Adobe Campaign. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and ability to leverage data for decision-making.
✨Master the Data Language
Brush up on your database management knowledge and be prepared to explain complex data concepts in simple terms. This will demonstrate your communication skills and your ability to engage with stakeholders at all levels.
✨Showcase Your Campaign Experience
Prepare examples of campaigns you've built and managed, focusing on how you met SLAs and quality standards. Highlight any specific challenges you faced and how you overcame them to ensure successful execution.
✨Understand Customer Journeys
Be ready to discuss how you approach targeting, segmentation, and customer journey overlays. Show that you understand the importance of these elements in developing effective customer contact plans.
