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For Companies At a Glance
- Tasks: Connect with customers, provide support, and build lasting relationships.
- Company: Join EE, a company that values positive interactions and customer care.
- Benefits: Competitive salary, flexible hours, and amazing discounts on products.
- Other info: Enjoy comprehensive training and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathetic, patient, and great at building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.
To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.
We understand that life is ever-changing. This role offers flexibility such as allowing you to schedule your own breaks or bank time to take off so you can attend events or appointments. We're committed to supporting your success in both your professional and personal life.
Location: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ
Hours: 37.5 hours a week
Hourly Rate: £13.35
Salary: £26,116 starting, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
Benefits:
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
Customer Service Advisor in Cardiff employer: EE Limited
Contact Detail:
EE Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website. Understanding their values and how they connect with customers will help you show that you're a great fit for the Customer Service Advisor role.
✨Tip Number 2
Practice your listening skills! During the interview, be ready to demonstrate how you can listen and respond empathetically. Share examples of how you've helped others in the past, as this will highlight your ability to build relationships.
✨Tip Number 3
Prepare some questions! Show your interest by asking about the team dynamics or training opportunities. This not only helps you learn more but also shows that you're genuinely interested in making a positive impact at EE.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. This way, we can keep track of your journey and support you every step of the way!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your warm and engaging personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love helping others.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your empathy, patience, and any relevant experience that shows you can build relationships and provide exceptional service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE Limited
✨Show Your Empathy
In a Customer Service Advisor role, empathy is key. During the interview, share examples of how you've helped others in the past. This could be through previous jobs or even personal experiences. Make sure to highlight your ability to listen and understand customer needs.
✨Know the Company
Do a bit of homework on EE before your interview. Familiarise yourself with their products and services, as well as their values. This will not only show your interest but also help you answer questions more effectively and demonstrate that you’re a good fit for their culture.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a great way to show that you value communication, which is crucial in a customer service role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to deal with difficult customers or resolve conflicts. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses clearly.